100-Day Return Policy
Return the products if you are dissatisfied with your purchase.
We are confident that you will love our furniture, however, if you change your mind or unsatisfied for any reason, simply let us know within 100 days. We will pick up the product at the original delivery address. Refunds will be issued to the same method of payment as the original payment.
Want the convenience of furniture shopping without leaving the house?
Imagine going into a furniture showroom to try out the furniture that you are planning to purchase. We're offering you the exact same experience, except that we are bringing the product directly to your place.
Right to Reject.
All purchases you make here are protected by our "Right to Reject" policy. That mean, when the products are delivered to you, you have the right to reject the products during delivery or just contact us within 100 day from delivery. Just send your return request.
Can I return my item?
Please ensure that your items meet all of the following returnable conditions:
- Within 100 days after delivery
- New condition and unused
- Original packaging
- Item is not marked as "Sale" (clearly indicated on the product page)
How much will I be refunded?
Please note that all delivery costs are non-refundable, and there is a restocking fee at 20% of the price you paid for the item.
What is the return process like?
Just write an email to us, our customer service representative will get back to you within 1 - 3 working days with the best available timing for us to pick up the item.
Please be reminded that returns with items that do not meet the return eligibility conditions will be rejected.
After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 5 - 7 working days for the refund to appear in your account. However, for some banks, it will only reflect in your next monthly statement.
We will arrange a pick up from you within 14 business days. Transportation charge of $80 per trip is applicable.