Warranty
Sleep Tech MATTRESS - Warranty
All our Mattresses are crafted with Quality Materials and Finest Workmanship. Every mattress manufactured are checked for quality before they are shipped. The warranty applies for a period of 5 to 10 years from the date of delivery. In case of any Manufacturing defect (Given below) within six months of purchase the Mattress will be repaired or replaced with an identical product. And any Manufacturing defect after the six months of purchase, repair or replacement will not be possible. But you will be given a pro-rated credit or discount for purchasing. The pro-rated credit or discount provided will not exceed 50% of the mattress purchase price, considering that the consumer has used the product.
P.S: Prorated Credit will be in Form of Credit vouchers will be applicable on Buying any Sleep Tech products from our website.
What is covered under warranty?
1. Any damage to Fabric of Mattress and damage occurrence while removing the pvc cover packaging (within 7 days of delivery).
2. Reduction of thickness of Mattress greater than 3 inch will be considered as sagging and the Mattress is considered to be defected.
4. Any physical flaw in mattress causing inside foam material to crack or split within 7 days of delivery.
5. Any damage in inner springs of the Mattress.
- Coils or wires that are loose or broken
- Coils or wires that protrude or tear through any fabric
What is not covered?
1. Improper use of Mattress: Our Mattress is designed to use in a firm surface therefore any problem which occurs due to the improper use of Mattress is not covered under warranty.
2. Rough handling: Use proper scissors to open the packaging do not use very sharp materials which may cause damage to fabrics. This will be not treated under warranty.
3. Damage on fabric: Any cause of damage to Fabric or handle of the Mattress while removing the package of the Mattress.
4. Sagging lesser than 3 inch will not be covered under warranty
5. Liquid spoilage in Fabric
6. Smell, Dirt resulting from poor mattress care
7. Exposure to prolonged hot / cold temperature that causes damage to mattress
8. Comfort preference will not be covered under warranty
9. Improper washing of the Cover.
10. Accessories given free for the mattress will not be covered under warranty
The warranty only applies to the first and original purchaser of the product within the first delivery address. After the warranty expires, the customer shall be charged for replacements, repair, labour cost and transportation cost, if any.
Sleep Tech shall in no event be responsible for any direct, indirect, accident, consequential or incidental damages such as (but not limited to) loss of expenses, sales or profit, loss of value which could have been created by the use of products. The responsibility of Sleep Tech shall never exceed the repair or replacement cost of the products or part thereof which gives rise to claim.
The above warranty terms will be the one and only valid warranty document for the products from Sleep Tech. No amendment to its terms either verbal or written, are valid.
There will be a labour and transport charge of SGD$120.00 per service visit per location during the warranty period except for the first month after delivery.
Contact us directly via on www.sleeptechmattress.com for almost instant assistance. We might be able to help you from your desktop. Even if we are not able to respond to you immediately, we will attend to you within 2 business days if you leave your name, email and contact number.