Terms & Conditions
TERMS AND CONDITIONS
This is the user agreement that governs your use of this website and the provision of the services we provide you. We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these website terms at any time without further notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please the take time to read these terms as it is important for both of us that you understand our contractual relationship both relating to your use of our website and the services we provide you. By agreeing to order a Product (including phone order), you agree to be legally bound by these Terms and Conditions.
We are H&S Pte Ltd., 190 Clemenceau Ave, #06-01 Singapore Shopping Centre, Singapore 239924, trading as sleeptechmattress.com and its subsidiaries, associates and officers unless otherwise stated.
DESCRIPTION OF PRODUCTS
All products available for purchase are described on their specific product page on our website. sleeptechmattress.com always try to represent as accurately as possible every characteristic of the products via photography and copy points provided by designers, suppliers or manufacturers.
We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.
Even if not always mentioned, some self-assembly may be required on certain products.
Your order represents an offer to us to purchase a product which is accepted by us once we have sent you an email order confirmation. Any products on the same order which we have not confirmed in a order confirmation email do not form part of that contract. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure. The company also reserve the right to reject or cancel any orders with the full amount paid, refunded via the original payment mode made by you. If Cash on Delivery or bank transfer term is selected, cancelled order will not be delivered and any amount collected from you on the order will be fully refunded to you. Cash on Delivery orders are subjected to a minimum spending of $120.00 to qualify.
If the item(s) is out of stock, we reserve the rights to cancel the entire order and the full amount paid to the company using any form of payment mode will be fully refunded to the customer within 7 business days. This applies even if the order has been accepted by the company. An email notification will be sent to you about the cancellation. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure. If Cash on Delivery or bank transfer term is selected, cancelled order will not be delivered and any amount collected from you on the order will be fully refunded to you.
If the item(s) is damaged, lost, or deemed unfit for use due to any reason before delivery, we reserve the rights to cancel the entire order and the full amount paid to the company using any form of payment mode will be fully refunded to the customer within 7 business days. This applies even if the order has been accepted by the company. An email notification will be sent to you about the cancellation. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure. If Cash on Delivery or bank transfer term is selected, cancelled order will not be delivered and any amount collected from you on the order will be fully refunded to you.
All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.
Please also note that, products purchased may be made specifically to your order, in this case average delivery times are longer than usual. Products may take up to 16 weeks to arrive with you. Delivery times listed on each product page is an estimation.
All orders are subject to acceptance and availability. If any product ordered are unavailable, you will be notified by e-mail, and you will have the option either to wait until the item is available again or to cancel your order. It is your responsibility to provide us with an valid e-mail address or alternative contact details so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the Products from us and we have the right to reject such offers at any time prior to acceptance. We reserve the rights to cancel the order and refund the full amount of the purchase.
Each item purchased is sold subject to these Conditions, including, without limitation, any Conditions concerning estimated delivery times and any warranties. Please ensure that you read all the relevant terms.
We reserve the right to refuse any order placed by you and will not be required to provide an explanation.
A credit card and necessary information is needed for payment. All orders are paid only through PayPal account or by credit cards issued by companies listed on the payment page.
Payment will be debited and cleared from your credit card, debit card or PayPal account at the time when your order is accepted.
We will issue you with an electronic receipt to your e-mail address once your debit/credit card account or electronic payment account has been debited/charged with the appropriate amount.
When you pay for your order by credit or debit card, checks or ‘authorizations’ are carried out with the card issuer for security reasons. Should any problems occur with the authorization of your card, we will contact you with further details.
The sale will be submitted for processing as soon as you click on the “confirm” button. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing or by reason of unwinding or suspending any transaction after processing has begun.
Products will be delivered to you, the Buyer, at the address provided by you on the order form, and you shall be contacted prior to delivery in order to arrange a delivery date and time for larger items. Small items will be delivered via a parcel service.
It is the Buyer’s responsibility to ensure that the items fit through doors and can be placed inside the home prior to placing their order.
We cannot deliver to an address other than the billing address.
Free delivery on qualifying orders is only applicable within Singapore mainland. Additional delivery charges may be incurred at the discretion of sleeptechmattress.com should the deliveries be chosen to occur outside of our normal operating hours. A surcharge of S$80 in addition to the delivery charges already incurred will be applicable for deliveries to Sentosa Island, Jurong Island and restricted area such as military bases.
Delivery lead time may vary depending on the products ordered. Our on-demand production model makes it vary from 2 to 16 weeks on average, also depending on the quantity of orders and on the vessel availability. This is only an average estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes.
Cash on Delivery terms (including cheque payment):
Cash payment must be made in full amount as per stated on checkout invoice upon the receipt of the order delivery. We reserve the rights to postpone, reschedule or cancel the order if the payment is not made in full upon delivery. For cheque payment, we reserve the rights to refuse post-dated cheques or cheques with incorrect amount, wrong payee name or unsigned as per stated on checkout invoice. If such circumstance arises, we reserve the rights to postpone, reschedule or cancel the order. If for any reasons the cheque received is not able to clear by the bank or bounced, we reserve the rights to request payment from the buyer using an alternative method listed on Shopify Checkout. If the buyer is unable to make the payment in full using any of the methods listed on Shopify Checkout after 5 working days of receiving the order, we reserve the rights to collect the items back from the buyer and an administrative and repacking fee of $120 or 15% of the order amount (whichever is higher) will be charged to the buyer.
REFUNDS, RETURNS AND CANCELLATIONS
You may cancel your order anytime within three (3) days from your order date. We would then refund you the amount paid for the product except handling and logistic costs at S$60. Cancellations made after that time will need to be made at the time of delivery, via a refusal of delivery and you will be liable for delivery costs, collection costs and logistic costs at S$100.
If for any reason you wish to return your purchase you must notify us contacting our Customer Service team by sending an email with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within three (3) working days. Our customer service team will then contact you to organise a collection and explain all the necessary procedures. We would then refund you the amount paid for the product except handling and logistic costs at S$100.
If the delivered item does not fit your order, is damaged or incorrectly supplied, please contact us as soon as possible to arrange a refund or replacement. sleeptechmattress.com must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer. Please include your customer order details with the package, as these are necessary for processing a return. Once received, the items will be checked and our customer service will contact you to advise you of the possible replacement or refund.
Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within seven (7) days from delivery date by contacting our Customer Service team by sending an email. You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging, or in a good enough quality transport packaging in order to avoid any damage during the transport back to our warehouse. Items must not have been used or assembled in any way.
Items returned must arrive in perfect condition. sleeptechmattress.com retains the right to refuse a refund on any item not deemed to be re saleable. Returns cannot be accepted once the assembly process has begun.
Therefore as a general rule, should you change your mind and want to return your item and get a refund, by case by case basis, you will be charged a handling fee of 10% of the product selling price. This fee is not applicable if the product were returned due to manufacturer defects. We do not accept responsibility for items lost or damaged in transit and your initial delivery charge will not be refunded.
Free delivery on qualifying orders is only applicable to purchases that are made in a single invoice, to a single address in one trip, unless otherwise stated.
In the event that a single order has to be split into various delivery dates/locations/timings due to special requests and/or selection of delivery dates within the stated delivery lead-time period, additional logistics charges will apply at the discretion of sleeptechmattress.com, or at the discretion of any of our affiliated sellers and fulfillment agents that will be delivering your order.
There is no installation charges, unless otherwise stated.
Free delivery on qualifying orders is only applicable within Singapore mainland. Additional delivery charges may be incurred at the discretion of sleeptechmattress.com should the deliveries be chosen to occur outside of our normal operating hours. A surcharge of S$30 in addition to the delivery charges already incurred will be applicable for deliveries to Sentosa Island. We do not deliver to Jurong Island.
In the event that the goods cannot be delivered on your preferred delivery date and/or time-slot due to reasons such as lack of stock from suppliers or scheduling difficulties, you will be notified the soonest possible. sleeptechmattress.com reserves the right to amend the delivery timings or to substitute the original item to a similar product of higher or equal value should such circumstances arise.
To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (eg. Furniture is unable to fit into elevator, elevator serviceable upon delivery crew’s arrival, refusal of elevator access by building management etc) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner. If the process is deemed hazardous, (e.g furniture or infrastructure prone to damage on narrow stairway, obstruction of passageway), In the event that delivery is deemed unfeasible, sleeptechmattress.com reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by cheque within two weeks from the initial delivery date.
Should delivery via staircase be deemed safe, additional charges per item will be as follows: First non lift-accessible storey free of charge (e.g. staircase delivery from ground floor to level two is free) + $20 per item transported to a subsequent non lift-accessible storey.
If for any reason you are not satisfied with your purchase please contact our Customer Service.
Regular-priced items have a one (1) year Limited Structural Warranty (Warranty) beginning from the date of delivery of the Product unless otherwise stated. This warranty does not cover loose joints, wear and tear. Normal softening, volume contraction and natural wear out of fabric and filling materials around after used will not be considered as loss of elasticity due to manufacturing failure, and as a result will not be covered by warranty.
If the model originally purchased cannot be repaired or replaced, an equivalent model will be offered or a sleeptechmattress.com cash voucher worth the depreciated value of the item be issued.
sleeptechmattress.com shall not be responsible for any defects arising from fair wear and tear, wilful damage, abnormal use, failures to follow “ Instructions for Use” (whether oral or in writing), misuse or alteration. Burns, pet damage to the fabric/PU leather after the product is delivered; spillage such as solvent, acids, ink, dye, paint, body secretion or any other coloured or corrosive materials (which cause stains) are not covered by the warranty.
The warranty excludes any damage caused by carelessness or improper use/cleaning or alteration of the products. It also excludes damages or claims caused by direct exposure to sunlight or other sources of heat, such as (but not limited to), sun lamps, bright lights or radiators. Commercial or rental use of the products or damages due to natural catastrophes will not be covered by this warranty.
The warranty only applies to the first and original purchaser of the product within the first delivery address. After the warranty expires, the customer shall be charged for replacements, repair, labour cost and transportation cost, if any.
Replaced items for a warranty claim will only carry the remaining term of the original warranty. Replaced items for a warranty claim may not be brand new.
Replacing items under warranty may take up to 3 months.
There will be a labour and transport charge of SGD$80.00 per service visit per location during the warranty period except for the first six month after delivery.
sleeptechmattress.com shall in no event be responsible for any direct, indirect, accident, consequential or incidental damages such as (but not limited to) loss of expenses, sales or profit, loss of value which could have been created by the use of products. The responsibility of sleeptechmattress.com shall never exceed the repair or replacement cost of the products or part thereof which gives rise to claim.
The above warranty terms will be the one and only valid warranty document for the products from Sleep Tech Mattress. No amendment to its terms either verbal or written, are valid.